jyai9 Complete Terms and Conditions

1.1 General Introduction

jyai9 (hereinafter referred to as the "Platform", "we", or "us") is an online gaming service provider in Bangladesh. This website operates at jyai9.cam and offers various forms of online entertainment including slot games, live casino, and cricket betting.

These terms and conditions apply to all users who have registered or intend to register on the jyai9 platform, or who use this platform in any way.

1.2 Changes to Terms

jyai9 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will post a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the revised terms.

2.1 Age and Eligibility Requirements

To use the jyai9 platform, you must meet the following requirements:

• You must be at least 21 years of age. Only persons aged 21 and above are eligible to use this platform.
• You must be of sound mind and capable of making decisions.
• You must not reside in any area where online gaming is legally prohibited.
• You must play in your own name and with your own funds — not on behalf of anyone else.

2.2 Account Registration

Each user may open only one account. Attempting to open multiple accounts is prohibited and may result in account termination and forfeiture of deposited funds. All information provided at the time of registration must be accurate, complete, and up to date.

You are solely responsible for maintaining the security of your account. Your password must not be shared with anyone else. If you suspect any unauthorized activity on your account, notify the jyai9 support team immediately.

2.3 Identity Verification (KYC)

jyai9 may request completion of an identity verification (Know Your Customer — KYC) process at any time. Failure to provide the required documents may result in temporary or permanent suspension of the account. This process is essential to maintaining a safe and fair gaming environment.

3.1 Deposit Terms

Funds can be deposited on the jyai9 platform using the following payment methods: bKash, Nagad, Rocket, and direct bank transfer.

• Minimum deposit amount: ৳500 (the same for all payment methods).
• Deposited funds must be sent from your own personal account.
• Deposits made using third-party accounts are not permitted.
• Please verify all amounts and account details before depositing — jyai9 is not responsible for losses resulting from incorrect information.

3.2 Withdrawal Terms

The following rules apply to withdrawals:

• Minimum withdrawal amount: ৳800.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals will only be made via the same method and to the same account used for the deposit.
• Withdrawal requests may be delayed or suspended if KYC verification has not been completed.
• jyai9 reserves the right to temporarily suspend the withdrawal process in cases of suspicious activity.

3.3 Currency and Conversion

All transactions on the jyai9 platform are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted. jyai9 is not liable for any losses arising from currency conversion.

4.1 Welcome Bonus

jyai9 offers new members a 150% first deposit bonus of up to ৳15,000. The following terms apply to this bonus:

• The bonus must be requested at the time of the same deposit.
• Wagering requirement: you must wager 10 times the bonus amount before becoming eligible to withdraw.
• Wagering must be completed within a specified time limit after receiving the bonus.
• The welcome bonus can only be received once per account.
• Attempting to collect bonuses using multiple accounts will result in cancellation of the bonus.

4.2 VIP Program and Cashback

jyai9's VIP program has four tiers. Weekly cashback benefits are available at each tier:

• Bronze: up to 0.4% weekly cashback.
• Silver: up to 0.8% weekly cashback.
• Gold: up to 1.1% weekly cashback.
• Platinum: up to 1.5% weekly cashback.

Users may advance to higher tiers based on activity and participation. jyai9 reserves the right to change the terms of the VIP program at any time.

4.3 General Bonus Terms

The following general terms apply to all bonuses and promotional offers:

• jyai9 reserves the right to change, suspend, or cancel any bonus offer at any time.
• In cases of bonus misuse or fraudulent activity, all bonuses and winnings may be forfeited.
• Each bonus offer may have its own specific terms — please read them carefully before accepting an offer.
• All deposits made via bKash, Nagad, or Rocket are eligible for bonuses.

5.1 Fair Play

jyai9 is committed to ensuring a fair and transparent gaming environment. Our platform uses SSL encryption and advanced security measures. The outcome of all games is determined through Random Number Generator (RNG) technology, which is completely impartial.

5.2 Prohibited Activities

The following activities are strictly prohibited on the jyai9 platform:

• Playing games using any software, bots, scripts, or automated methods.
• Attempting to exploit any technical flaw or vulnerability in the platform.
• Using the platform for money laundering or any illegal financial activity.
• Fraudulent collusion with other users.
• Harassing or behaving inappropriately toward other users.
• Unfairly obtaining bonus benefits by opening multiple accounts.

If any of the above activities are proven, the account may be permanently closed and all deposited funds and winnings may be forfeited.

5.3 Technical Issues

If a game is interrupted due to loss of internet connection, a power outage, or any other technical issue, jyai9 will determine the outcome of that game based on the information stored in the system. In such cases, jyai9's decision will be considered final.

6.1 Service Limitations

jyai9 platform services are provided on an "as is" basis. jyai9 is not liable for:

• Temporary unavailability of the platform or maintenance-related interruptions.
• Delays or failures related to third-party services (bKash, Nagad, Rocket, banks).
• Issues arising from the user's own device or internet connection.
• Losses caused by user negligence or provision of incorrect information.

6.2 Intellectual Property

All content, logos, designs, software, and trademarks on the jyai9 platform are the intellectual property of jyai9. No user may reproduce, distribute, or modify these assets without written permission.

7.1 Data Collection and Use

jyai9 is committed to keeping users' personal information secure. The information we collect is used solely for the purposes of providing platform services, KYC verification, fraud prevention, and compliance with applicable laws.

For details on how your personal information is collected, stored, and used, please read our Privacy Policy.

7.2 Sharing Information with Third Parties

We never share your information with third parties except in the following cases:

• For payment processing (bKash, Nagad, Rocket, or banks).
• To the relevant authorities due to legal obligations.
• To assist in the investigation of fraud or criminal activity.

8.1 Self-Control Tools

jyai9 provides the following features to help users develop responsible gaming habits:

• Setting daily, weekly, or monthly deposit limits.
• Self-exclusion for a specified period of time.
• Reality-check notifications.
• The option to permanently close your account if needed.

To learn more about responsible gaming, please read our Responsible Gaming page.

8.2 Protection of Minors

jyai9 is firmly committed to preventing gaming by minors (persons under 21 years of age). Account holders are responsible for keeping their devices out of reach of minors. If an account is suspected to belong to a minor, it will be closed immediately.

9.1 Complaint Submission Process

For any complaint or dispute, please first contact our 24/7 live chat support. Our Bengali-speaking support team will work to resolve your issue as quickly as possible.

For written complaints, email us at: [email protected]

When submitting a complaint, please include the following information: account number, the date and time of the issue (according to Bangladesh Standard Time BST), and a detailed description of the problem.

9.2 Final Decision

The decision of jyai9 authority will be considered final in all disputes, unless otherwise directed by applicable law. We always strive to resolve all disputes through a fair and transparent process.

10.1 Account Closure at the User's Request

Any user may request closure of their account at any time by contacting the support team. All pending withdrawals will be processed before the account is closed.

10.2 Account Closure by jyai9

jyai9 may suspend or permanently close an account without notice in the following circumstances:

• Serious violation of these terms and conditions.
• Evidence of fraudulent or illegal activity.
• If KYC verification fails or evidence of providing false information is found.
• Evidence of being underage.
• By court order or government directive.

In such circumstances, deposited funds and bonuses may be forfeited.

11.1 Severability of Terms

If any part of these terms and conditions is deemed illegal, void, or unenforceable by a court or competent authority, the remaining parts will remain in full force and effect.

11.2 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between jyai9 and the user. If any prior oral or written promise conflicts with this document, this document shall prevail.

11.3 Contact & Support

For any questions or unclear points regarding these terms and conditions, please contact us:

• Live Chat: Support available 24/7 in Bengali.
• Email: [email protected]

For further assistance, visit our FAQ page or read about us.