jyai9 Privacy Policy

Welcome to jyai9. We operate a safe and reliable online gaming platform where the privacy and data protection of every user is our utmost concern. This privacy policy ("Policy") explains how jyai9 collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.

By using this platform, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact us with any questions.

jyai9 collects user information in various ways. The categories of information collected are described in detail below:

• Registration Information: Name, email address, mobile number, date of birth, and residential address.
• Identity Verification Information (KYC): National ID (NID), passport, or driving licence details — to ensure responsible gaming and prevent money laundering.
• Financial Information: Transaction history, deposit and withdrawal details, and payment information processed via bKash, Nagad, Rocket, or bank transfer.
• Technical Information: IP address, device type, browser version, operating system, and cookie data.
• Gaming Activity Information: Play history, bet amounts, win/loss records, and preferred game categories.
• Communication Information: Records of conversations with our support team via live chat or email.

We collect information in the following ways:

• Directly Provided Information: When you register an account, update your profile, or contact us.
• Automated Collection: Through cookies, web beacons, and similar technologies while you use our platform.
• Through Third Parties: Transaction confirmation information from payment processors (bKash, Nagad, Rocket).
• Identity Verification Services: Through accredited third-party KYC services to meet legal requirements.

jyai9 uses collected information for the following purposes:

• To create, manage, and verify accounts.
• To process deposits and withdrawals.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To ensure responsible gaming and monitor addiction risk.
• To provide a personalised gaming experience and relevant promotional offers.
• To provide customer service and technical support.
• To improve platform performance and develop new features.
• To fulfil legal obligations and comply with regulatory requirements.

jyai9 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, and bank transfer service providers to complete transactions.
• KYC and Verification Services: With accredited service providers for identity confirmation.
• IT and Technology Services: With contracted technology partners for platform operations — who work under strict confidentiality agreements.
• Legal Requirements: In response to court orders or lawful demands from government authorities.
• Fraud Prevention: With relevant authorities in the investigation of illegal activities.

Outside the circumstances listed above, no information about you will be sent to third parties.

jyai9 applies industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmission on our website is protected by SSL/TLS encryption.
• Data Encryption: Stored sensitive information is secured with strong encryption algorithms.
• Access Controls: Only authorised staff have access to the information they need.
• Regular Security Audits: Regular security testing is conducted to identify system vulnerabilities.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall and Anti-Fraud Systems: Automatic detection of suspicious activity.

However, no transmission of information over the internet can be guaranteed to be completely secure. We therefore advise you to keep your account password confidential and not to share your account details with strangers.

jyai9 uses cookies and similar tracking technologies to improve the platform experience. Cookies are small text files stored in your browser.

• Essential Cookies: Necessary to maintain login status and ensure security.
• Functional Cookies: To remember language preferences and user settings.
• Analytics Cookies: To analyse platform usage patterns and improve services.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

jyai9 does not retain your information beyond what is necessary. Data retention periods are as follows:

• Active Account Information: Fully retained for as long as the account remains active.
• Transaction Records: Retained for a minimum of five years as required by law.
• KYC Documents: At least five years from the date of the last transaction.
• Gaming History: For a defined period for responsible gaming monitoring purposes.
• After Account Closure: Unnecessary information is deleted unless required to meet legal obligations.

As a jyai9 user, you have the following rights in relation to your own information:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that use of your information be limited in certain cases.
• Right to Portability: The right to request your information in a structured format.
• Right to Withdraw Consent: The right to withdraw consent previously given at any time.

To exercise these rights, please contact us at: [email protected]

jyai9 is a platform exclusively for adults. We do not knowingly collect personal information from anyone under the age of 21.

If a minor has created an account on our platform, we will immediately delete that account and all associated information upon becoming aware of it. If you have information about this, please contact us.

jyai9 reserves the right to review and update this privacy policy from time to time. If significant changes are made:

• The updated date will be noted on this page.
• Registered users will be notified by email.
• A notice of important changes will be shown when logging into the platform.

Continued use of the platform after a revised policy is published will be considered as your acceptance of the new policy.

For any questions, requests, or complaints regarding this privacy policy, please contact us:

Our privacy team generally responds to your request within working days. For more information, visit our FAQ page or read about us.